Dear Chautauquans, 

Last Monday, we sent out the first of our weekly “What To Expect” communications. We will send one every Monday to give you newly acquired information and to clarify previous statements based on your feedback from the prior week. New information will always be at the top, but we will maintain older information so you have it all in one place.   

April 26 Updates and Clarifications 

COVID-19 Vaccinations, Testing, and other Screening and Prevention Measures, as Required by New York State

• COVID-19 test results are not, at this time, required to attend Club or Children’s School. That said, New York has not released new guidance for day camps since June 2020, and we expect new guidance will be shared soon. 
   
• Children 12 and under, as in recent years, will be required to get a no-cost gate pass so that we can better support their safety and security. If they wish to attend an event in the Amphitheater or under the cover of the Performance Pavilion, they are asked to reserve a seat. If children are accompanied by a Traditional Gate Pass-holding adult, the reservation can be made at the time the Traditional Pass holder makes his/her reservation. Free admission for children 12 and under does not include the two events each week that are not included with the Traditional Gate Pass. 
   
• As required by New York State, entry into the Amphitheater or Performance Pavilion venues requires a COVID-19 vaccination, a negative PCR test within 72 hours, or rapid test within 6 hours. This means children who do not qualify for a vaccine will be required to show proof of a recently administered negative COVID-19 test. 
   
• To clarify, a negative test result or proof of vaccination is only required to get into our performance venues, and it may be helpful to frame the requirement as necessary “whenever there is an audience.” 
   
• Some have wondered what we mean when we say, “Masks will be required anywhere on the grounds where distancing is impossible.” This is the same requirement we have had since mid-2020. When walking around the grounds, people tend to carry, but not wear, a mask so they can be ready if they find themselves in a crowd. We strongly recommend everyone be in the habit of having a mask with you at all times on the grounds of the Institution. 
   
• People have asked whether we can have a “vaccinated” section of the Amp, similar to what we know some stadiums are doing. At this time, neither that nor any other plan that diverts from the requirements listed above is allowed in large outdoor venues like the Amp in New York State. 

Gate Passes and Events at the Amphitheater and Other Venues

• Knowing we cannot use our venues at full capacity this summer, we are working to find creative and fun ways to utilize the rest of the grounds. Click here for two examples of family-friendly pilot initiatives available to all pass holders.
   
• We still believe we will be able to accommodate the demand for assigned seats to events in the Amphitheater by Traditional Pass holders even after we saw an uptick in purchases of Traditional Gate Passes last week. 
   
• Some have wondered if they can reserve seats for the entire season at once. We understand this will be a different and somewhat frustrating experience for season pass holders. We will continue to think of ways to ease the process. The reason we propose week-by-week initially is because we expect regulations to shift and therefore (hopefully) capacity limits, which will impact seating configurations every time the facility use regulations change.  
   
• To clarify, this suspension in sales for Weeks One through Five applies to Traditional Gate Passes including Traditional Season Passes. You may still purchase Grounds Access Passes. We are suspending sales of Traditional Gate Passes as of close of business Monday, April 26, until New York State significantly increases the number of people we are permitted to host in the Amphitheater. Under current guidance, we may seat approximately 900 people at any single event at the Amphitheater. 
   
• We will soon release additional details including artist renderings of the Performance Pavilion on Pratt Avenue, including how events will be staged and guests will be accommodated. We know there is great excitement about this new temporary venue, especially since we recently released the Opera and Theater repertoire for 2021. 
   
• People have asked what happens if you reserve a seat and then cannot come to an event. Our new ticketing platform will have the capability to allow a user to easily release their seat, and in the spirit of neighborliness we hope people will do so if they cannot attend an event for which they have reserved a seat. 

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April 19 Communication

COVID-19 Vaccinations, Testing, and other Screening and Prevention Measures, as Required by New York State

• Proof of vaccination or proof of a recent negative test (within 72 hours for PCR or 6 hours for rapid antigen) will be required for all persons over age two to attend events in our venues, but neither will be required to enter the grounds.
   
  • The Institution will not offer testing to patrons on the grounds but will communicate information regarding available nearby testing sites and at-home testing services prior to and throughout the summer.
     
  • We expect those patrons coming for multiple days or events will be able to show proof of vaccination once at the beginning of their stay, though we are still working through some aspects of how that will be recorded and monitored. We will continue to update this information.
     
  • We recognize that vaccinations are not available for children under age 16, and are unlikely to be available this summer. At this time, the state is not allowing exceptions to the testing requirement for children, and we do not expect that to change this summer. It is extremely likely that children who wish to enter our venues will need to be tested.
     
• Temperature checks will be required for entry into our venues, but not at the gates into the grounds. This is a New York State regulation.
   
• Masks will be required in all public venues and facilities, except when seated at a food service venue. Masks will also be required anywhere else on the grounds where distancing is impossible.
   
• Six-foot distancing between parties will be required at all events.

On-Grounds Services and Programs

• We will run some trams and/or buses, but their routes and capacities will likely be different, and masks and distancing will be required. More specific information about both will be forthcoming as we get closer to season.
   
• The pool and indoor fitness facilities at Turner Fitness Center, Turney Sailing Center, Sports Club, Children’s Beach, Tennis Center, Golf Club and Golf Learning Center, Smith Memorial Library, Post Office, Bookstore, Visitors Center, Robert R. Hesse Welcome and Business Center, Ticket Office, art galleries and The Gallery Store, Chautauqua Cinema, Farmers Market, Bestor Fresh Market (Tuesdays only), shops and food and beverage operations will be open, most daily.

Events at the Amphitheater and Other Venues

Capacities in our venues will be limited according to state regulations and will depend in part on the size of groups we are permitted to seat together as well as the distance we are required to keep between those groups. We expect to receive additional guidance on these requirements.

What to expect:
 

• Seating for all events will be assigned, and we will use strategies such as timed and assigned entry points to ease venue entry and to avoid the accumulation of queues.
   
• We are implementing a new mobile-friendly ticketing and seat assignment system that will modernize the process of selecting assigned seats and purchasing individual tickets. If you choose, you will be able to use your mobile device to check in at all gates and venues.
   
• Based on current sales levels and historic attendance patterns, we believe we will be able to provide assigned seats to all who have purchased Traditional Gate Passes for Amphitheater events.
   
  • We will be asking all Traditional Gate Pass holders to reserve seats to the pass-included events they wish to attend beginning two weeks in advance of the start of each Summer Assembly week (for example, the Week One advance reservation period will be June 12–19).
     
  • If seats remain after the Traditional Pass holders’ advance reservation period, we will make them available for individual sale to Grounds Access Pass holders (discount will apply) and other patrons. Employee and Complimentary Pass holders will be able to reserve available seats after sales have been open for 48 hours.
     
  • If we determine there is demand exceeding capacity for any event, we will attempt to offer reserved seating at satellite locations where we will be able to present live events via simulcast television technology. In cases where this is not possible or not desirable, we will issue pro-rated refunds to any Traditional Pass holder whose advance reservations are not able to be accommodated.
     
  • Events will be presented on CHQ Assembly when permitted. CHQ Assembly subscriptions will be included with all Traditional and Grounds Access passes.
     
• Again, to manage within the anticipated capacities required by New York State, we are suspending sales of Traditional Gate Passes for Weeks One–Five at the close of business on Monday, April 26, until further notice.
   
• Tickets to popular entertainment events at the Amphitheater (as many as two per week) that are not included with the Traditional Gate Pass will go on sale starting in early June. Traditional Gate Pass and Grounds Access Pass holders will receive an early opportunity to purchase these tickets.
   
• We anticipate Performance Pavilion tickets for assigned seating and Special Studies class registration will be available beginning in early June.

We remain in regular contact with New York State and with Chautauqua County health officials, but there is no prediction at this time whether or when any of these measures will change. We will continue to send and post information as we receive it. Summarized information will be kept up to date at VacationSafely.chq.org.

As a reminder, these parameters apply to Chautauqua Institution events and property. The Institution does not regulate private property, including denominational houses, boarding houses, single family homeowners, or privately owned hotels. Renters, please work directly with your landlord to understand how they will operate this summer.