Policies

Non-Authorized Ticket Purchases

Tickets to events at the Chautauqua Institution including single tickets to events in the Chautauqua Amphitheater must be purchased through the Chautauqua Institution Ticket Office or authorized local vendor Wegmans in Lakewood, New York, and Erie, Pennsylvania.

Scalpers and ticket brokers are not recognized ticketing agents of Chautauqua Institution. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost or stolen ticket that is not valid for admittance into Chautauqua Institution for the event in question. Chautauqua Institution employs scanning technology for admittance to events.

Only valid tickets will scan to authorize entry into the Amphitheater for an event. Invalid, lost or stolen tickets will be deactivated and thus will not be valid for entry into the Amphitheater for the event in question. Anyone who purchases tickets from a scalper or ticket broker does so at their own risk. We urge everyone to purchase tickets at the Chautauqua Institution Ticket Office or at authorized vendors.


Ticket Refund Policy

Long-term tickets will be refunded to the original form of payment until the start of the season ($10 service fee applies). No refunds will be processed after this date.


Ticket Replacement Policy

Any ticket that is lost, stolen or misplaced will be replaced for a non-refundable fee.

  • Gate, parking: $10 fee
  • Single opera and theater tickets: $2 per ticket
  • Single tickets (i.e. day, evening) are non-refundable and non-replaceable.
  • Theater and opera tickets will be refunded ONLY with corresponding long-term ticket refund requests. A $10 service fee will be applied to all refunds.

 

Sold-out Amphitheater Event Policy

In accordance with with artist contracts, once an evening Amphitheater event is sold out, evening tickets are no longer available for purchase. Notification that an event is sold out will be posted to the calendar listing, transactional page at chqtickets.com and accommodations home page.

Access to the grounds is available through these two options:

1. Guest with Overnight Accommodations (no access to the Amphitheater)
When an evening Amphitheater event is sold out, evening tickets (valid 4 p.m. to midnight) for the event cannot be purchased. To access the grounds, the guest may purchase the $55 Sold-out Event “No Amp” Gate Pass, which is valid from 4 p.m. on the day purchased to 10 a.m. the next day.
New in 2019: Guests with overnight accommodations who present at a ticket window on an evening when the Amphitheater event is sold out will not be able to purchase a gate pass with Amphitheater access.

2. To Attend the Sold-out Evening Event
Once an evening Amphitheater event is sold out, the only way to attend the show is to purchase the Sold-out Event Gate Pass. This is a long-term ticket with a minimum stay requirement. Contact the Ticket Office for details at 716-357-6250 or ticketoffice@chq.org.

Standing Room procedures may apply when an event is sold out.

 

Amphitheater Standing Room Policy and Procedures

A new ticket type was introduced in 2019 for events in the Amphitheater. For events we anticipate will be sold out or achieve near-capacity levels of attendance, a Standing Room ticket may be available for purchase. The availability of Standing Room tickets will vary by show. It is possible that Standing Room tickets could be sold to an event that has high attendance but is not sold out.

What is a Standing Room Ticket?

The Standing Room ticket grants ticketholders admission to the standing room space inside the Amphitheater gates. The tickets are sold at the same price as General Admission; guests holding Standing Room tickets will be admitted to the Amphitheater 15 minutes prior to show time (for example, at 8 p.m. for evening events with an 8:15 p.m. show time).

Standing Room Ticket Access to Amphitheater

Standing Room ticketholders will be asked to queue and enter through the Kanfer Family Gate (Gate 2) or the Mary and Oliver Langenberg Gate (Gate 3). These gates are at the western end of the Amphitheater (near Odland Plaza). Signage at the event and ushers will direct Standing Room ticketholders to the proper gates.

Standing Room Seating

Standing Room ticketholders may be seated in any open General Admission seat once they are admitted to the Amphitheater. Seats designated as ADA +1 companion seating may only be used by guests with disabilities and their companions. The standing room area is around the upper level of the Amphitheater. Personal chairs are permitted only at the western end. At some events, Chautauqua Institution will provide folding chairs; all guests are free to use these seats. When the choir loft area is open, folding chairs will also be set up and available to all guests. The choir loft is not open for all shows.