Policies

Non-Authorized Ticket Purchases

Tickets to events at the Chautauqua Institution, including single tickets to events in the Chautauqua Amphitheater, must be purchased through the Chautauqua Institution Ticket Office.

Scalpers and ticket brokers are not recognized ticketing agents of Chautauqua Institution. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost or stolen ticket that is not valid for admittance into Chautauqua Institution for the event in question. Chautauqua Institution employs scanning technology for admittance to events.

Only valid tickets will scan to authorize entry into the Amphitheater for an event. Invalid, lost or stolen tickets will be deactivated and thus will not be valid for entry into the Amphitheater for the event in question. Anyone who purchases tickets from a scalper or ticket broker does so at their own risk. We urge everyone to purchase tickets at the Chautauqua Institution Ticket Office or at authorized vendors.


Ticket Refund Policies

Gate Pass Refund Policy
Long-term tickets (gate passes that span 24 hours or more) will be refunded to the original form of payment until the start of the season, June 27, 2020 ($10 service fee applies). Requests for consideration of special circumstances made after June 27, 2020, will be determined on a case-by-case basis.

Single Ticket Refund Policy
Single-event tickets to lectures, opera, theater, concerts, and other events are not refundable. In the unlikely event that performances or lectures are cancelled, full refunds will be issued for the ticket price, processing fees and any parking purchased in association with the single ticket order.

Day Pass/Partial Day Pass
Morning, Afternoon, Evening, Morning+Afternoon, Afternoon+Evening, Morning+Afternoon+Evening, and Overnight tickets may be exchanged for another pass of equal or greater value as long as the change is made prior to the pass start date. No changes can be made to expired passes. The Sold-out Amphitheater Event Policy (below) applies to all requests for day/partial day pass purchases and changes. (This policy places certain restrictions on the purchase of short-term gate passes on days when an event on the schedule is sold out.)

Tickets and registration fees collected by or on behalf of a third party are subject to the third-party refund policy.


Athenaeum Hotel Cancellation Policies

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Ticket Replacement Policy

Any ticket that is lost, stolen or misplaced will be replaced for a non-refundable fee.

  • Gate, parking: $10 fee
  • Single opera and theater tickets: $2 per ticket
  • Single tickets (i.e. day, evening) are non-refundable and non-replaceable.
  • Theater and opera tickets will be refunded ONLY with corresponding long-term ticket refund requests. A $10 service fee will be applied to all refunds.