Policies

Non-Authorized Ticket Purchases

Tickets to events at the Chautauqua Institution, including single tickets to events in the Chautauqua Amphitheater, must be purchased through the Chautauqua Institution Ticket Office.

Scalpers and ticket brokers are not recognized ticketing agents of Chautauqua Institution. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost or stolen ticket that is not valid for admittance into Chautauqua Institution for the event in question. Chautauqua Institution employs scanning technology for admittance to events.

Only valid tickets will scan to authorize entry into the Amphitheater for an event. Invalid, lost or stolen tickets will be deactivated and thus will not be valid for entry into the Amphitheater for the event in question. Anyone who purchases tickets from a scalper or ticket broker does so at their own risk. We urge everyone to purchase tickets at the Chautauqua Institution Ticket Office or at authorized vendors.


Ticket Refund Policies

Gate Pass Refund Policy
Long-term tickets (gate passes that span 24 hours or more) will be refunded to the original form of payment until the start of the season ($10 service fee applies). No refunds will be processed after this date.

Single Ticket Refund Policy
Single-event tickets to lectures, opera, theater, concerts, and other events are not refundable. In the unlikely event that performances or lectures are cancelled, full refunds will be issued for the ticket price, processing fees and any parking purchased in association with the single ticket order.

Day Pass/Partial Day Pass
Morning, Afternoon, Evening, Morning+Afternoon, Afternoon+Evening, Morning+Afternoon+Evening, and Overnight tickets may be exchanged for another pass of equal or greater value as long as the change is made prior to the pass start date. No changes can be made to expired passes. The Sold-out Amphitheater Event Policy (below) applies to all requests for day/partial day pass purchases and changes. (This policy places certain restrictions on the purchase of short-term gate passes on days when an event on the schedule is sold out.)

Tickets and registration fees collected by or on behalf of a third party are subject to the third-party refund policy.


Athenaeum Hotel Cancellation Policies

Deposit
All reservations are confirmed with a deposit that is placed toward the total stay balance. Reservations of three or more nights require a $500 deposit; overnight and two-night reservations require the first night's stay to be paid, and promotional packages must be paid in full at time of booking. Reservations are not guaranteed until a deposit or payment is made.

Cancellation Policy
Most reservations may be canceled within 14 business days of booking for a full refund. After the 14-day hold, the deposit becomes non-refundable but is transferable to a different date. Guests wishing to remove nights from reservation must do so 30 days prior to the date of check in to avoid a $100-per-night cancellation fee. All reservations associated with promotional and/ or discounted packages are subject to a cancellation fee equal to the full value of the stay and do not receive the 14-day hold. Travel insurance is recommended.

Early Departure Fee
A fee equal to the remainder of the stay will be applied to the reservation upon early departure.


Ticket Replacement Policy

Any ticket that is lost, stolen or misplaced will be replaced for a non-refundable fee.

  • Gate, parking: $10 fee
  • Single opera and theater tickets: $2 per ticket
  • Single tickets (i.e. day, evening) are non-refundable and non-replaceable.
  • Theater and opera tickets will be refunded ONLY with corresponding long-term ticket refund requests. A $10 service fee will be applied to all refunds.

Sold-out Amphitheater Event Policy

In accordance with with artist contracts, once an evening Amphitheater event is sold out, evening tickets are no longer available for purchase. Notification that an event is sold out will be posted to the calendar listing, transactional page at chqtickets.com and accommodations home page.

Access to the grounds is available through these two options:

1. Guest with Overnight Accommodations (no access to the Amphitheater)
When an evening Amphitheater event is sold out, evening tickets (valid 4 p.m. to midnight) for the event cannot be purchased. To access the grounds, the guest may purchase the $55 Sold-out Event “No Amp” Gate Pass, which is valid from 4 p.m. on the day purchased to 10 a.m. the next day.
New in 2019: Guests with overnight accommodations who present at a ticket window on an evening when the Amphitheater event is sold out will not be able to purchase a gate pass with Amphitheater access.

2. To Attend the Sold-out Evening Event
Once an evening Amphitheater event is sold out, the only way to attend the show is to purchase the Sold-out Event Gate Pass. This is a long-term ticket with a minimum stay requirement. Contact the Ticket Office for details at 716-357-6250 or ticketoffice@chq.org.

Standing Room procedures may apply when an event is sold out.


Amphitheater Standing Room Policy and Procedures

A new ticket type was introduced in 2019 for events in the Amphitheater. For events we anticipate will be sold out or achieve near-capacity levels of attendance, a Standing Room ticket may be available for purchase. The availability of Standing Room tickets will vary by show. It is possible that Standing Room tickets could be sold to an event that has high attendance but is not sold out.

What is a Standing Room Ticket?
The Standing Room ticket grants ticketholders admission to the standing room space inside the Amphitheater gates. The tickets are sold at the same price as General Admission; guests holding Standing Room tickets will be admitted to the Amphitheater 15 minutes prior to show time (for example, at 8 p.m. for evening events with an 8:15 p.m. show time).

Standing Room Ticket Access to Amphitheater
Standing Room ticketholders will be asked to queue and enter through the Kanfer Family Gate (Gate 2) or the Mary and Oliver Langenberg Gate (Gate 3). These gates are at the western end of the Amphitheater (near Odland Plaza). Signage at the event and ushers will direct Standing Room ticketholders to the proper gates.

Standing Room Seating
Standing Room ticketholders may be seated in any open General Admission seat once they are admitted to the Amphitheater. Seats designated as ADA +1 companion seating may only be used by guests with disabilities and their companions. The standing room area is around the upper level of the Amphitheater. Personal chairs are permitted only at the western end. At some events, Chautauqua Institution will provide folding chairs; all guests are free to use these seats. When the choir loft area is open, folding chairs will also be set up and available to all guests. The choir loft is not open for all shows.