Refund, Cancellation and Replacement Policies

Non-Authorized Ticket Purchases

Tickets to events at the Chautauqua Institution, including single tickets to events in the Chautauqua Amphitheater, must be purchased through the Chautauqua Institution Ticket Office, either in person, by phone or online at tickets.chq.org.

Ticket brokers and secondary sellers are not recognized ticketing agents of Chautauqua Institution. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost or stolen ticket that is not valid for admittance into Chautauqua Institution for the event in question. Chautauqua Institution employs scanning technology for admittance to events.

Only valid tickets will scan to authorize entry into the Amphitheater for an event. Invalid, lost or stolen tickets will be deactivated and thus will not be valid for entry into the Amphitheater for the event in question. Anyone who purchases tickets from a ticket broker or secondary seller does so at their own risk. We urge everyone to purchase tickets at the Chautauqua Institution Ticket Office or by visiting tickets.chq.org.

We’re here to help

Ticket Office
Tuesday–Thursday 10 a.m. to 3 p.m.

Ticket Phones/Contact Center:
Tuesday–Thursday 10 a.m. to 3 p.m.

ticketoffice@chq.org
716.357.6250

Order online:
tickets.chq.org

Welcome Center Central Information Desk
Tuesday–Thursday 10 a.m. to 3 p.m.
infooffice@chq.org
716.357.6200

Main Gate Welcome Center
Tuesday–Thursday 10 a.m. to 3 p.m.

Ticket Refund Policies

Gate Pass Refund Policy
Long-term tickets (gate passes that span 24 hours or more) will be refunded to the original form of payment until the start of the Summer Assembly season.
Please note: Pre-season Partial refund requests and/or exchanges to a new pass type will be subject to current pricing. For example, if a patron purchases a gate pass at the earliest rate, then makes an exchange after our first scheduled price increase, the new pass will be sold at current pricing (and patron will be responsible for the monetary difference).

Single Ticket Refund Policy
Single-event tickets to lectures, opera, theater, concerts, and other events are non-refundable. If a performance or lecture is cancelled, full refunds will be issued for the ticket price, processing fees and any parking purchased in association with the single ticket order. If an event is rescheduled or a comparable substitution is made, we will reach out to patrons to provide additional options.
Tickets and registration fees collected by or on behalf of a third party are subject to the third-party refund policy and cannot be refunded nor exchanged by Chautauqua Institution.

Day Tickets
Day tickets or afternoon tickets may be exchanged for another pass of equal or greater value as long as the change is made prior to the ticket start date (Concerts or Featured Event Tickets excluded). Patron will be responsible for any balance due during the exchange process. No exchanges can be made on expired tickets.

High-Capacity Amphitheater Event Policy
On days when a concert or special event is likely to reach high capacity (or sell out), we may restrict the purchase of day/partial-day tickets to our daily visitors. This policy also limits the purchase of long-term gate passes to those who have secured on-grounds accommodations. Proof of on-grounds accommodations will be required when purchasing tickets for these dates.

Special Studies / Chautauqua’s Classroom
Please visit classes.chq.org for detailed information about our special studies class policies.

Order Processing Fees

Fees related to placing your order:
– Order Online: $0
– By Phone: $10
– In-person: $0
Fees related to receiving your order:
– Digital/Print@Home: $0
– Mailed to you: $5
– Held for Will Call Pick-up: $10

Athenaeum Hotel Cancellation Policies

Deposit
All reservations are confirmed with a deposit that is placed toward the total stay balance. Reservations of three or more nights require a $500 deposit; overnight and two-night reservations require the first night’s stay to be paid, and promotional packages must be paid in full at time of booking. Reservations are not guaranteed until a deposit or payment is made.

Cancellation Policy
Most reservations may be canceled within 14 business days of booking for a full refund. After the 14-day hold, the deposit becomes non-refundable but is transferable to a different date. Guests wishing to remove nights from reservation must do so 30 days prior to the date of check in to avoid a $100-per-night cancellation fee. All reservations associated with promotional and/ or discounted packages are subject to a cancellation fee equal to the full value of the stay and do not receive the 14-day hold. Travel insurance is recommended.

Early Departure Fee
A fee equal to the remainder of the stay will be applied to the reservation upon early departure.

Ticket Replacement Policy

Any ticket that is lost, stolen or misplaced will be replaced for a non-refundable fee.

  • Gate, parking: $10 fee
  • Single theater/opera tickets: $2 per ticket
  • Single tickets (i.e. day, evening) are non-refundable and non-replaceable.
  • Theater/opera tickets will be refunded ONLY with corresponding long-term ticket refund requests.