Accessibility Information 

Access to Norton Hall’s main entrance on Pratt Avenue requires navigating two sets of stairs. Scooters and wheelchairs can easily enter Norton Hall using the rear entrance on Wythe Avenue. Using the accessible entry, guests will enter on the floor section. Accessible seating is available only in the floor section as indicated on the venue map. Norton Hall does not have an elevator; access to the balcony seating requires navigating stairs.  

There are a limited number of accessible parking spaces to the rear of Norton Hall, on Root Avenue, and in the Main Lot. A valid state-issued accessible parking permit is required to park in these spaces, and standard parkingrates apply.

• To drop off a guest with mobility challenges, a temporary drop-off pass can be obtained at any gate. We recommend entering through the Welcome Center Main Gate or the Turner Gate. All guests entering the grounds are required to present a valid gate pass or opera performance ticket.  
• The Institution provides regularly scheduled complimentary transportation service in the Main Lot and on the grounds during the season. 

Accessible restrooms are located in the lobby.

When the building is open for performances, the assistive listening system will be available. Bring your own equipment or use our complimentary equipment, available for loan during the performance. Please ask an usher for assistance.

• Norton Hall uses a Radio Frequency (RF) Assistive Listening System. The equipment is coil-compatible as long as the guest has a compatible jack/patch cord. Most users own several different sizes just in case. The system is also helpful for guests who need hearing assistance but don’t have a hearing aid.
• Frequently Asked Questions About Assistive Listening Systems

For further information contact the Ticket Office at (716) 357-6250 or email ticketoffice@chq.org.