Common Ticketing Questions

1. How do I reserve an ADA Accessbile seat? 

Please contact the Chautauqua Ticket office at 716.357.6250.

2. When can I get on the grounds with my Theater Ticket?

Two hours before curtain.

3. Do I also need to purchase a gate pass to see a theater performance? 

No! A theater ticket gets you onto the grounds (two hours before curtain) and into the theater. 

Directions & Parking

From the New York State Thruway (Interstate 90), take exit 60, turn left onto NY-394/North Portage Street. Continue to follow NY-394. From the Southern Tier Expressway (Interstate 86/Route 17) – if eastbound, take Exit 7 (Panama/Chautauqua Institution), turn left onto CR-33, then right onto West Lake Rd./NY-394. 

*Accessible Parking*: If you are in need of ADA parking, please talk to the attendants at the Main Gate Welcome Center Brick Octagon. They will give you a pass and allow you to park closer to the theater. 

From the Main Gate go down the red brick walkway (down Vincent).  Once at Bestor Plaza take a left on Pratt.  Then go a few blocks and Bratton Theater will be on the left. 

Travel and Transportation
CHQ is served by the Chautauqua County Airport at Jamestown, NY (15 miles south of the Institution) via USAirways Express commuter from Pittsburgh, PA.

Other nearby airports are the Buffalo (NY) Niagara International Airport (70 miles northeast of Chautauqua) and the Erie (PA) International Airport (40 miles southwest of Chautauqua).
Privately owned transportation services for travel to and from the Chautauqua County Airport are available.

Hearing Services

Bratton Theater and the Chautauqua Theater Company has recently installed a new hearing device system. The new Listen Technologies Intelligent Receivers have a range of up to 1,500 ft (457 m) and can be used all throughout the theater. Also, with the new receivers are the Intelligent Lanyard which uses an advanced driver that improves listening for individuals with hearing aids and cochlear implants. It offers a lightweight, easy-to-wear solution.

For information online visit: 


About Bratton Theater

theater insideThe Bratton Theater was built in 1885 and is one of the oldest buildings on the grounds of CHQ. It was originally built as a schoolhouse for the summer program and accordingly, its original name was “Normal Hall”. In 2000, with the advocacy of the Friends of Chautauqua Theater Company and a successful Institutional capital campaign, a major renovation took place and the beautiful, 269 seat, newly named Bratton Theater was inaugurated. A major accomplishment in both preservation and renovation, the original laminated beam structure of Normal Hall is still in place today. 

Under the direction of architect Mitchell Kurtz, the renovation garnered several awards including:

  • An Honor Award from the US Institute for Theatre Technology

  • 2001 Adaptive Re-use/Historic Preservation Citation from the New York City Chapter of the American Institute of Architects

  • 2001 Design Award from the Buffalo/WNY Chapter of the American Institute of Architects.


Heirloom Restaurant
Heirloom is a full-service restaurant that is available to hotel guests, CHQ visitors and guests coming from off the grounds for a great dining experience. Heirloom is open 7 days a week and is available and open to the public from June 27 through August 30.

Webb's Captain's Table Restauran
Webb's is a local lakefront eatery serving American dishes in woody, inviting surrounds with views & an upstairs deck. Located at 115 West Lake Rd., Mayville, NY 14757.

La Familia
A fine dining restaurant focusing on fresh seafood and farm fresh produce. Located on grounds, inside St. Elmo's.

We exist to create the meal your family builds memories around. Located at 4837 W Lake Rd., Mayville, NY 14757.

heirloom webWCT weblafam webandriaccios web