Refund requests are being handled as swiftly as possible. If you have not yet heard from us or submitted a refund request, please complete the form below. (Please submit only one request.)

Due to the large number of requests and questions we are receiving, please know it may take several weeks before your refund is processed. The Ticket Office staff appreciates your patience as they address each and every order. You will receive a notification once your refund is complete.

Refund FAQs

Is the Ticket Office staff allowed to work during the pandemic?
Yes! In accordance with NYS guidelines, our staff has been working safely from their homes since mid-March. They have access to the computer and phone systems and are processing your refunds remotely. 

Do I need to submit a separate request for every order I’ve placed in 2020?
No. If you have placed multiple orders, there is no need to submit a form for each purchase. When our agent reviews your initial request, they will include all purchases listed under your account.

How long will it take to process my refund?
Please note that submitting a request will not automatically activate a refund. All refunds and donations require ticket agent attention. Once your request has been processed by our agents:

  • Refunds to a credit card may take 3–7 business days to appear.
  • Refunds issued via check may take 3–6 weeks (working remotely may cause delays).
  • A letter of receipt for your tax-deductible donation to the 2020 Chautauqua fund will be sent to you by Chautauqua’s Office of Advancement.

I’m a property owner. Will I need any passes or parking permits if I still intend to visit my Chautauqua home this summer?
We plan to make a detailed announcement about this in the beginning of June. Any gate passes or parking permits will be free of charge, but some fees will apply for other lawful services (e.g. docks, golf, etc.) No passes will be necessary until June 27, 2020.

I've received my concert ticket refund but the event has now been rescheduled for 2021. What next?

  • Patrons who purchased popular entertainment tickets for 2020 will be offered advance purchase for the rescheduled concert date in 2021.
  • To ensure that we have your most up-to-date contact information, please email us: ticketoffice@chq.org or call us at 716.357.6250.
  • Due to the uncertainty of future guidelines on seating arrangements for performance venues, we cannot guarantee the same seat location(s) for rescheduled concerts. That said, we will make every effort to offer the same or comparable seating to guests, if guidelines allow.