KarenwilliamssmallChautauqua Institution enters the 2014 season with a renewed emphasis on improving the customer experience on the grounds, led by a new customer experience manager who will devise and implement an overall, long-term roadmap.
“We do a great job as a staff in putting together top-notch programming, but it hasn’t been clear once that’s all in place whose responsibility it is to make sure the guest experience lives up to the programming,” said George Murphy, vice president and chief marketing officer. “This isn’t just ticketing or a marketing issue — this cuts to the heart of the overall experience. To put a process in place to drive this kind of institutional change, you need to have someone with the right background.”

[videobox]JXnpNbvPmms[/videobox]

WQED documentary provides behind-the-scenes access to Chautauqua Schools of Fine and Performing Arts

A new, hourlong documentary following four students of Chautauqua Institution’s Schools of Performing Arts premieres at 8 p.m. Thursday on WQED-TV, the Pittsburgh PBS affiliate. “Chautauqua: Charting a Life in the Arts” tracks the progress of violinist Adé Williams, singer Jean-Michel Richer and sibling dancers Colby and Christina Clark through their auditions, practices and performances during CHQ’s 2013 season.

Smithsonian magazine has named Chautauqua, N.Y., as the No. 1 "Best Small Town to Visit in 2014" in the cover story of its April 2014 issue. The feature, by former New York Times "Frugal Traveler" columnist Susan Spano, cites Chautauqua Institution's mix of lectures, classes, recreational activities and fine, performing and literary arts programs as the basis for the distinction.

Artists Announced
June 28 – July 20,  Strohl Art Center 

Opening of exhibition, 3-5 p.m., June 28

The Chautauqua Annual Exhibition is one of the oldest continuously running juried shows in the country.

Chautauqua launches $98.2 million campaign
First published in the Winter Chautauquan, 2014

For three seasons now, curious Chautauquans have passed under prominent banners hung on the Colonnade and the Post Office Building.  Each banner displays a single word,  five in all: CIVIL, SUSTAINABLE, INNOVATIVE, INCLUSIVE, ENGAGED.